1 Year Limited Warranty

 

Disclaimer

The information on this site is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition.

General Use Disclaimer

Consult with a doctor before undertaking any new exercise or physical fitness program. As with all exercise programs and use of fitness equipment, exercise caution and do not go beyond your limits. Take your time, breath, feel, and "listen" to your body. If the pressure from your body weight on the roller is too strong, try placing a flat thin cushion or blanket over the roller to soften the pressure.

Weight Disclaimer

 

Each piece of wood that Lana Rollers are made from is different and therefore each roller varies in strength. It is impossible to know, therefore, the maximum weight threshold of each roller. However, we feel comfortable committing to recommended maximum weight limit of 113kg or 250lbs. If your weight is greater, than use at your own risk. Failure or cracking from excessive weight will not be covered by Lanna Roller’s limited warranty.

Shipping Information

We start working on your order as soon as it is placed and we typically take 1-2 days for packing and handling. Because we process orders as they arrive we are unable to make any changes or modifications to an order after it has been placed.

We ship all orders from Thailand through Thai Post using their economy option. This option is the least expensive option and takes 3-5 weeks on average for delivery depending on where the order is shipped to. The delivery time may vary since International shipments can be subject to delays at customs. Lanna Roller is not responsible for any delays caused by the destination country's customs procedures.

Depending on the value of your order, your parcel may or may not be charged customs or import duties. This charge is not reflected in the price of your order with us. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient.

Customs or import duty charges are out of Lanna Roller's hands, and vary widely from country to country, so we are unable to predict what your particular charges may be. For more information we suggest getting in touch with your local customs office to determine if there are any delivery or customs charges that will be added.

1 Year Limited Warranty

Wood knots and grain inconsistencies give wood its natural charm and beauty. Wood expands and contracts in extreme temperatures, altitudes, and humidity levels. As is normal in wood products, minor "hairline" cracks may appear over time are considered normal.

Within 1 year of purchase, if a crack develops that is wider than 1mm from normal usage below suggested weight limit of 250lbs or 113kg, Lanna Roller will issue one replacement roller. Shipping cost for replacement roller is the responsibility of the purchaser.

Replacement rollers are issued on a case by case basis. To be eligible for a replacement roller, send a photographic proof of crack wider than 1mm to sales@lannnaroller.com. Once the replacement roller is issued, the limited warranty will be fulfilled and there will be no further warranty coverage on replacement roller. Replacement rollers will be sent without an outer cover, so be sure to keep your cover.

All Lanna Roller covers are hand woven. Loose threads and inconsistent weaves are considered normal and part of the hand made charm.

Offers & Discounts

Occasional promotional discounts and offers are offered by LannaRoller or an affiliate advertiser. Promotions may be may be stopped at any time. Please note, promotional discounts can not be used in conjunction with each other. Only one discount can be applied per order.