Satisfaction Guarantee

If you are not satisfied with our product for any reason, we will fully refund 100% of your money (exclusive of shipping and handling costs). No hassles, no questions.

Refund requirements:

  1. Inform Lanna Roller by emailing sales[at] within 30 days of receiving your roller.
  2. Return the product in new condition along with its original packaging. If you ordered through our online shop, return the Lanna Roller to our Portland, OR USA location. If you purchased your product through a retailer, return your product to the retailer you purchased from and your retailer will refund you. If you purchased product through an Ambassador, return the product to your Ambassador and they will refund you.
  3. The Satisfaction Guarantee can only be used once per product.
  4. Refund excludes all shipping and handling costs.