All orders are fulfilled from Thailand. For all orders, expect a 1-3 business day handling time. Once your order is shipped, we will send an email with the package tracking information.
Our standard shipping service utilizes Thailand Thai Post's Surface Air Lifted (SAL) shipping service, with delivery typically in the range of 3-5 weeks.
Our expedited shipping service utilizes DHL Global Express, with delivery within 3-6 days.
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. Not all countries charge an import duty. To learn if there is an applicable import duty for your country, go to www.simplyduty.com's free online duty estimator and use HS Code 95069990 "Fitness Foam Roller" for item name and "Thailand" as the origin shipping country.
Currently, the USA assesses no import duty on wooden massage rollers from Thailand. European Union citizens: be advised that the European Union charges a 20% import duty, assessed on both the shipping cost and product value. If duty payment is required, a DHL's customs agent will contact you via phone to arrange payment, using the phone number you provide at checkout.
REMOTE LOCATION SURCHARGE
Some addresses are considered remote and require a Remote Location Surcharge to be paid prior to shipping to these addresses. Unfortunately, we are not able to identify remote addresses at the time of purchase. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served. To learn if your shipping address is considered remote, click here for a downloadable PDF. If you make a purchase through our online store and a Remote Location Surcharge is applicable, Om Roller LLC will contact you to request that you either pay the additional surcharge or select an alternative shipping method. You may also choose to cancel your order, in which case Om Roller LLC will refund your money in its entirety.
Each order is packaged by hand, wrapped in white packing paper and shipped in a cardbard box to protect the roller during transport. Each roller package includes a removable product information collar and a full-color foam roller exercise postcard.
We are happy to provide a custom gift message free of charge. Please include required information with your order.